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FAQs

We are dedicated to helping our customers find the right solutions for their home. For more information on our ranges and products please view our frequently asked questions below.

Question not answered? Ask us: info@multipanel.co.uk.

Multipanel Classic, Plus & Photo Wall

1. Can I use Multipanel Classic, Plus & Photo Wall for floors or ceilings?

It is not recommended to use these ranges on the ceiling as they may be too heavy (alternatively see our Ceilings section) or on the floor as it is not slip resistant.

2. Can Multipanel Classic, Plus & Photo Wall be applied directly to tiles?

Yes, provided they are sound. The Tile Range being lighter maybe more suitable for this application.

3. Can Multipanel Classic, Plus & Photo Wall be applied to plasterboard walls?

Yes, directly by adhesive or to sub-frames. 

4. Can I use Multipanel Classic, Plus & Photo Wall above 2400mm high?

Yes, by using a continuous ‘H’ joint extrusion or tongued and grooved short edges. Alternatively have a look at our Maxi Range

5. Can I order Multipanel Classic, Plus & Photo Wall laminate only?

Yes, depending on availability of stock.

6. Can I order Multipanel Classic, Plus & Photo Wall in larger sizes than 2400mm x 1200mm?

No, this is the maximum size of the raw materials, but by using a continuous ‘H’ joint extrusion or Hydrolock tongued and grooved edges you can join the panels.

7. How do I clean Multipanel?

Multipanel should be cleaned with warm water and a non-abrasive mild detergent. Scouring powders or similar products should not be used.

8. How do I get access to services?

You can get access to services by using our access system

9. What is the weight of Multipanel?

2400mm x 1200mm x 11mm panels weight approximately 20-25kg depending on the type of plywood used.

10. What is the warranty on Multipanel?

10 years from date of purchase, covering cracking, de-lamination and panels remaining watertight, if installed, sealed and maintained according to our published recommendations. 

11. What other colours are available to order?

Between our Classic, Plus and Photo Wall ranges we have almost 100 designs, but if you have something specific in mind, let us know. We love a challenge!

12. Is the plywood core from a sustainable source and FSC certified?

All our timber materials are procured from well-managed and sustainable sources. Our priority is to purchase the plywood and laminates that we use for Multipanel Classic and Multipanel Plus from FSC certified suppliers. Although we are not able to offer FSC certified products at the moment, we hope to be able to do so very soon, once we have attained chain of custody certification for ourselves.

13. How do I fit grab rails and shower seats?

It is recommended that you fix through the panel into the wall behind for a secure fixing, and seal around all apertures. 

Multipanel Vanities

1. Can I order vanity tops in all Multipanel colours?

No, vanity tops are available in 28 colours only. This is due to the grade of laminate required to manufacture the bull-nosed edge.

2. Can I order vanity tops deeper than 380mm?

Yes, as a special order that will take up to 2 weeks to manufacture.

3. Can I order vanity tops longer than 2400mm?

Yes, as a special order that will take up to 2 weeks to manufacture.

4. Can vanity tops be bull-nosed on more than one edge?

Yes, on 2 opposite edges. They cannot be bull-nosed on every edge.

5. Are Multipanel upstands and downstands available in set sizes and colours?

Upstands and downstands are cut from standard Multipanel boards, so are available in all colours at a maximum size of 2400 x 1200mm.

Tile

1. Can I use Multipanel Tile for floors or ceilings?

It is not recommended to use Multipanel Tile on the ceiling as it maybe too heavy (alternatively see our Ceilings section) or on the floor as it is not slip resistant.

2. Can Multipanel Tile be applied directly to tiles?

Yes, provided they are sound.

3. Can Multipanel Tile be applied to plasterboard walls?

Yes, directly by adhesive or to sub-frames.

4. Can I use Multipanel Tile above 2400mm high?

Yes, by using a continuous 'H' joint extrusion. Alternatively we supply Maxi at 3050 x 1220 x 3mm.

5. Can I order Multipanel Tile in larger sizes than 2440mm x 1220mm?

No, this is the maximum size of the raw materials, but by using a continuous 'H' joint extrusion you can joint the panels. Alternatively we supply Maxi at 3050 x 1220 x 3mm.

6. How do I clean Multipanel Tile?

Multipanel Tile should be cleaned with warm water and a non-abrasive mild detergent. Scouring powders or similar products should not be used.

7. How do I get access to services?

You can get access to services by using a circular access hatch.

8. What is the weight of Multipanel Tile?

2440mm x 1220mm x 11mm panels weight approximately 15kg.

9. What is the warranty on Multipanel Tile?

10 years from date of purchase, covering cracking, de-lamination and panels remaining watertight, if installed, sealed and maintained according to our published recommendations.

10. What other colours are available to order?

There are no other colours available from stock.

Ceilings

1. Can I use this product on the walls?

It is not recommended to use the Multipanel Ceilings on the walls. We offer Tile and Maxi which are all more suitable for this application.

2. What is the fire rating of Multipanel Ceilings?

Class 1 surface spread of flame.

3. Are Multipanel Ceilings available without tongue and groove edges?

Tongue and groove edges are supplied as standard. Type K mid joints and Type P clip in trims can be used as a decorative alternative to T&G (in some cases it may be necessary to cut the tongue or groove off a Type K mid joint).

4. What is the maximum temperature of downlights?

Multipanel Ceilings should not be subjected to temperatures in excess of 60°c.

5. How do I clean my ceilings?

Ceilings should be wiped clean with a damp, clean cloth and a mild, non-abrasive detergent.

6. How do I cut ceilings?

Multipanel Ceilings should be cut using a fine-tooth blade hand-saw, decorative face up.

Maxi

1. Can I order Maxi tongue and grooved?

No. It is too thin to tongue and groove.

2. Are other Maxi colours available to order?

Only 2 colours are available from stock. Other colours are available to order on a minimum order of 100 sheets and with a 14-week lead time.

3. What is the fire rating of Maxi?

Class 1 surface spread of flame.

4. Can I order black, gold or chrome extrusions for Maxi?

Yes, but these colours are only held in stock in 2500mm lengths.

5. How do I clean Maxi?

Maxi should be wiped clean with a damp, clean cloth and a mild, non-abrasive detergent.

6. How do I cut Maxi?

Power saw with fine tooth blade – decorative face down.

Handsaw with fine tooth blade – decorative face up.

7. How do I fit panels at 45°?

Fix 2 Type Q End Caps to the edge of each panel, butt together at 45° and apply silicone sealant between the profiles and the wall line.

8. What is the distance to subtract from the wall to a panel when using a Type Q internal corner profile?

7mm.

Sound Wall

1. Can I wire Sound Wall up to any audio source?

Yes, providing it has a 3.5mm input.

2. Can I run an MP3 player from the socket as well as an external audio source?

Yes, the external audio source would be connected to the amplifier. Plugging in the MP3 player will over-ride the external source.

3. Will the room behind the Sound Wall installation hear the music clearly?

No, the transducers have a low output. The noise comes from the sound waves reverberating through the panel core meaning the sound waves travel forward.

4. Can I use Sound Wall on other Multipanel products?

Yes. Sound Wall works with Tile, Maxi and Ceilings.

IMPORTANT - the screws supplied in the kits are designed to fix the speaker unit to Multipanel. Alternative screws should be sourced for any other product.

5. Can I use Sound Wall on other surfaces?

Sound Wall is designed for use with Multipanel products, and as such has not been tested on alternative surfaces.

6. I have fitted the Sound Wall but cannot hear anything?

Ensure that the amp is plugged in and powered up (red light illuminated) then switch the amp on by pressing the power button on the remote control (blue light illuminated). Pressing 9 on the remote control will activate the loudest pre-set volume.

Floors

1. Are Multipanel Floors suitable for wetroom installations?

No.

2. Can I use Multipanel Floors on stairs?

No.

3. Are Multipanel Floors suitable for application over underfloor heating?

Yes, so long as the temperature does not exceed 30°c.

4. Can I replace damaged sections of the floor?

Yes, individual planks, tiles or sections can be cut out and replaced using double-sided tape.

5. How do I cut the floor?

Score the face firmly with a Stanley knife against a straight edge, and snap apart.

6. Can I install Multipanel Floors over carpet?

No. It is only suitable for application over flat smooth surfaces.

7. Will the glue strip dry out?

Once installed the glue strip will not dry out. If however the flooring is left out of its packaging prior to installation, the glue strip may be affected. IMPORTANT - Multipanel Floors should not be stored in cold conditions - refer to installation instructions for further details.

8. How do I cut round pedestals and shapes?

Applying a blast of heat from a hairdryer will soften the vinyl, facilitating cutting. TIP - use the protective paper as a template.

9. Are Multipanel Floors affected by sunlight?

Over many years of exposure to direct sunlight the exposed area may discolour slightly. The glue strip will not be affected so long as it is not subjected to temperatures in excess of 43°C/110°F.