Warranty Queries

Customer Details

Full Name *

Email *

Telephone *

Purchase Date *

Purchase Order Number *

Address (line 1) *

Address (line 2)

Town/City *

Postcode *

Country *

Merchant Details

Company Name *

Company Contact Name *

Company Telephone *

Company Email *

Company Address (line 1) *

Company Address (line 2)

Company Town/City *

Company Postcode *

Company Country *

Product Details

For the claim to be considered, in addition to this completed form you must send the following

- Close up images that clearly show the fault(s) - Zoomed out images showing the full panel(s) in situ - A video panning around the room, showing the full installation of panels sent to customerservices@multipanel.co.uk with your full name in the subject of the email. - In the case of water ingress or delamination, a video clearly showing the seals and trims around the affected panel(s) in full, also sent to customerservices@multipanel.co.uk.

Close up images *

Panel(s) in situ *

Video of room *

Video of seals and trims *

Product Details

Query

General Details of Complaint *

Adhesive/Sealant used *

Details of when issue became apparent *

Expectations/Work required to remedy issue *

FORM MUST BE COMPLETED IN FULL

If insufficient information/evidence is provided, this may result in delays/ claim rejected.

Multipanel will endeavour to resolve all issues, reasonable requests & expectations within 10-14 working days depending on the nature of the claim. THIS FORM MAY BE RETURNED IF NOT COMPLETED FULLY

When submitted, this form will be sent to: FAO CUSTOMER SERVICES DEPARTMENT - at the address below: Multipanel Westfield Avenue Edinburgh, EH11 2QH t. +44(0)131-290 2862 f. +44(0)131-337 9241 e. customerservices@multipanel.co.uk

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I confirm that I give my permission for Multipanel to store and process my details and that I would like to be contacted by Multipanel.

Warranty Queries

Question about our warranty? Fill out the following:

For the claim to be considered, in addition to this completed form you must send the following

If insufficient information/evidence is provided, this may result in delays/ claim rejected.